Payment and Shipping
Shipping & Processing
Processing Time
Each self-designed SydneyK jewelry piece and all orchid jewelry pieces are handcrafted with great care and lovingly packaged.
Please allow a processing time of 5–10 business days before your order is shipped.
Shipping within Germany
Shipping via DHL / Deutsche Post (tracking included)
Delivery time: approx. 5–7 business days after shipping
Shipping cost: €5.99
Free shipping: from €190
Shipping within the EU (European Union)
Insured & trackable shipping
Delivery time: approx. 5–7 business days after shipping
Shipping cost: €14.00
Free shipping: from €190
Shipping to Austria
Insured & trackable shipping
Delivery time: approx. 5–7 business days after shipping
Shipping cost: €16.00
Free shipping: from €190
Shipping to Europe (Non-EU)
(e.g. Switzerland, United Kingdom, Norway, Iceland, Liechtenstein)
Insured & trackable shipping
Shipping cost: €29.00
International Shipping (Rest of the World)
Insured & trackable shipping
Shipping cost: €34.00
Order Tracking
Once your order has been shipped, you will automatically receive a tracking number via email.
Customs Duties & Import Fees (Important)
For deliveries outside the European Union, additional charges such as customs duties, import taxes or handling fees may apply.
These costs are not included in the product or shipping price and are the responsibility of the buyer.
If a shipment cannot be delivered due to unpaid customs duties/taxes or incorrect or incomplete address details, and is refused or returned, no refund will be issued.
If the shipment is returned to us, we can resend the package upon request at the customer’s expense.
Shipping Delays
We do our best to ensure fast and secure delivery.
However, we cannot accept responsibility for delays caused by shipping carriers, customs processing or force majeure.
Loss or Damage
If your package is lost or arrives damaged, please contact us within 7 days of delivery at: